NGTeco Manuals & User Guides

NGTeco is a subsidiary of ZKTeco, a global leader in biometric verification technology, focused on bringing enterprise-level security and management solutions to the consumer and small business markets. Established to deliver 'Next Generation Technology', the brand offers a diverse portfolio that includes fingerprint and facial recognition time clocks, smart door locks, and indoor/outdoor security cameras.

NGTeco products are designed for ease of use, featuring mobile app connectivity and DIY installation to help users secure their premises and manage workforce attendance efficiently without monthly fees.

• How do I reset my NGTeco security camera?

  Press and hold the Reset button on the device for approximately 3 to 5 seconds until you hear a prompt sound or see the status LED blink rapidly. This will restore factory settings.

• Does the NGTeco camera support 5GHz Wi-Fi?

  No, most NGTeco smart cameras only support 2.4GHz Wi-Fi networks. Ensure your mobile device is connected to the 2.4GHz band during the setup process.

• How do I download attendance reports from my NGTeco time clock?

  You can download reports by inserting a USB drive into the clock and selecting 'Time Report' from the menu, or by using the NGTeco Time App to generate and email the report if your device is connected to Wi-Fi.

• What should I do if the fingerprint sensor is not reading my finger?

  Ensure your finger is clean and dry. Place the finger belly flat in the center of the sensor. If the skin is dry, try breathing on your finger to moisten it slightly before scanning.

• How do I add a missing punch on the time clock?

  Go to the 'Time Data' menu, select 'Add Missing Punch', choose the user, and enter the correct date and time. Alternatively, you can use the NGTeco Time App to add corrections and sync them to the device.