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About Lorex

Founded over 30 years ago in Markham, Ontario, Canada, Lorex has grown into a globally trusted provider of security cameras and complete security systems for homes and businesses. They are known for delivering high-quality, DIY-friendly solutions that combine advanced technology, reliability, and user-focused design. Through continuous innovation, Lorex offers a comprehensive range of products including wire-free security systems, 2K and 4K smart outdoor Wi-Fi PT cameras, video doorbells, and NVRs tailored for advanced surveillance.

At Lorex, the focus is on providing peace of mind by keeping customers aware and protected around the clock. Their systems support advanced features like pan and tilt functionality, two-way talk, smart motion tracking, and secure local or cloud storage options. Whether protecting a single-family home or a large commercial space, Lorex maintains a commitment to security, quality, and accessible user control through intuitive mobile apps like Lorex Connect.

• Where can I find setup guides and manuals for my Lorex camera?

  You can find setup guides, manuals, installation videos, and FAQs directly from the Lorex Help Center at help.lorex.com.

• Do I need an SD card to record video on my Lorex camera?

  Yes, for cameras without an NVR or cloud subscription (such as the IC301A wire-free model), an installed SD card is required to enable local recording and playback functionality.

• How do I enable the 2-way talk feature?

  You can use the siren button, call button, speaker icon, or talk button within the Lorex app. Certain models also have a physical call touch button on the camera that can be tapped to initiate a call to your connected smartphone.

• Why can't I find my new device in the Lorex Connect app?

  Make sure Bluetooth is enabled on your mobile device. When in the app, use the Add Device (+) icon located at the top right corner. Additionally, ensure the camera has finished initializing, usually indicated by a flashing red LED.