HICON Manuals & User Guides

HICON is a consumer brand offering practical solutions for home living and office environments. The brand is widely recognized for its range of ice makers, including compact portable models for countertops and larger commercial units capable of high-volume production. These appliances are noted for their rapid ice-making cycles and ease of use.

In addition to cooling appliances, HICON manufactures ergonomic furniture, specifically the Legend Series of gaming chairs, which feature adjustable support, lumbar cushions, and reclining capabilities tailored for extended use. HICON products are primarily distributed through major online retailers, providing accessible customer support via direct telephone lines and marketplace messaging systems.

• Why is the 'Add Water' light on my HICON ice maker?

  This indicator identifies a lack of water in the internal reservoir. Stop the machine, fill the water tank up to the 'MAX' level mark, and press the ON/OFF button to restart the cycle.

• How do I clean my HICON portable ice maker?

  Drain any remaining water using the drain cap at the bottom. Clean the interior with diluted detergent, warm water, and a soft cloth. Rinse thoroughly with water and drain again before drying with a clean cloth.

• Why are the ice cubes sticking together?

  This may happen if the ice-making cycle is too long or the room temperature is too low. Try selecting a smaller ice cube size or allowing the machine to stop while the ice block melts slightly.

• Who do I contact for HICON warranty support?

  According to product manuals, support is available via Amazon Message or by calling customer service at 213-446-7172 or 661-435-8826 (8:30am - 5:30pm P.S.T.). A dated proof of purchase is required for warranty service.