ARRIS SURFboard G36 Cable Modem & Wi-Fi 6 Router User Manual

1. المقدمة

This manual provides detailed instructions for the installation, operation, maintenance, and troubleshooting of your ARRIS SURFboard G36 Multi-Gigabit Cable Modem & AX3000 Wi-Fi 6 Router. The G36 combines a DOCSIS 3.1 cable modem with an AX3000 Wi-Fi 6 router, offering high-speed internet access and a robust wireless network for your home or small office. Please read this manual thoroughly before setting up your device to ensure optimal performance and proper usage.

2. محتويات العبوة

تأكد من تضمين جميع العناصر المدرجة أدناه في عبوة المنتج الخاصة بك:

• ARRIS SURFboard G36 Cable Modem & Wi-Fi 6 Router
• سلك الطاقة
• Ethernet Cable (may be included)
• Quick Start Guide (may be included)

3. انتهى المنتجview

The ARRIS SURFboard G36 is a high-performance device designed to deliver fast and reliable internet connectivity. It integrates a DOCSIS 3.1 cable modem for multi-gigabit internet speeds and an AX3000 Wi-Fi 6 router for advanced wireless networking.

الشكل 3.1: الجبهة view of the ARRIS SURFboard G36 device.

مؤشرات اللوحة الأمامية

The front panel features LED indicators that provide status information about the device's operation. Refer to the table below for a description of each indicator.

منافذ اللوحة الخلفية

Figure 3.2: Rear panel connections of the ARRIS SURFboard G36.

• منفذ الكابل المحوري: Connects to your cable wall outlet for internet service.
• منفذ إيثرنت بسرعة 2.5 جيجابت في الثانية: For connecting a high-speed device like a computer or switch.
• منافذ جيجابت إيثرنت (x4): لتوصيل الأجهزة السلكية مثل أجهزة الكمبيوتر أو أجهزة ألعاب الفيديو أو أجهزة التلفزيون الذكية.
• زر إعادة الضبط: Used to restore factory default settings (requires a paperclip or similar object).
• منفذ الطاقة: يتصل بمحول الطاقة المرفق.

4. تعليمات الإعداد

4.1 قبل أن تبدأ

• Contact your Internet Service Provider (ISP) to confirm compatibility and service requirements. The ARRIS G36 is approved for Cox, Spectrum, Xfinity, and others.
• Disconnect any existing modem and router from your network.
• Ensure you have your ISP account information readily available for activation.

4.2 تركيب الأجهزة

1. توصيل الكابل المحوري: Connect one end of a coaxial cable (not included) to the COAX port on the rear of the G36 and the other end to a cable wall outlet. Ensure the connection is finger-tight.
2. توصيل الطاقة: Connect the included power cord to the Power port on the G36 and then plug the other end into an electrical outlet. The Power LED on the front panel should illuminate.
3. انتظر ظهور شاشة LED عبر الإنترنت: Allow the G36 to power on and establish a connection. This may take several minutes. The Online LED on the front panel will turn solid green once the modem is successfully connected to your ISP's network.
4. (Optional) Connect Wired Devices: For wired connections, connect an Ethernet cable from the 2.5 Gbps Ethernet port or any of the Gigabit Ethernet ports on the G36 to your computer or other network device.

4.3 تفعيل الخدمة

After hardware installation, you must activate your G36 with your Internet Service Provider. This process typically involves:

• الاتصال بخط دعم عملاء مزود خدمة الإنترنت الخاص بك.
• Providing the MAC address (CM MAC) and Serial Number (S/N) located on the label on the bottom or back of your G36.
• Following the instructions provided by your ISP to complete the activation.

Some ISPs may offer an online activation portal. Refer to your ISP's documentation for specific activation procedures.

5. تعليمات التشغيل

5.1 الاتصال بشبكة Wi-Fi

The G36 broadcasts a Wi-Fi network. The default Wi-Fi network name (SSID) and password (Wi-Fi Key) are printed on the label on the bottom or back of your device.

1. On your wireless device (laptop, smartphone, tablet), open the Wi-Fi settings.
2. Select the Wi-Fi network name (SSID) that matches the one on your G36 label.
3. Enter the Wi-Fi Key (password) when prompted.
4. يجب أن يكون جهازك الآن متصلاً بالإنترنت عبر شبكة الواي فاي.

5.2 الوصول إلى Web مدير

You can configure advanced settings of your G36 through its webواجهة إدارة قائمة.

1. Ensure your computer is connected to the G36 via Ethernet or Wi-Fi.
2. افتح web المتصفح (على سبيل المثال، Chrome، Firefox، Edge).
3. في شريط العناوين، اكتب 192.168.0.1 or 192.168.100.1 and press Enter. (The exact IP address may vary; check the label on your device or your ISP's documentation).
4. Enter the default username and password. These are typically printed on the device label. Common defaults are مسؤل for username and كلمة المرور for password, or a unique password provided on the label.
5. Once logged in, you can configure Wi-Fi settings, network security, parental controls, and other advanced features.

مهم: For security, it is highly recommended to change the default Wi-Fi password and the web manager login password after initial setup.

6. الصيانة

6.1 Rebooting the Device

Periodically rebooting your G36 can help resolve minor connectivity issues and improve performance. To reboot:

1. Unplug the power cord from the back of the G36.
2. انتظر لمدة 10-15 ثانية على الأقل.
3. Plug the power cord back into the G36.
4. Allow several minutes for the device to power on and reconnect to your ISP's network.

6.2 تحديثات البرامج الثابتة

Firmware updates are typically managed automatically by your Internet Service Provider. Do not attempt to manually update the firmware unless instructed by your ISP or ARRIS support.

6.3 التنظيف

To clean the exterior of your G36, use a soft, dry cloth. Do not use liquid cleaners or aerosol sprays, as they may damage the device.

7. استكشاف الأخطاء وإصلاحها

7.1 لا يوجد اتصال بالإنترنت

• فحص الكابلات: تأكد من توصيل جميع الكابلات (المحورية، إيثرنت، الطاقة) بشكل آمن.
• التحقق من مصابيح LED: Verify that the Power and Online LEDs on the front panel are solid green. If the Online LED is blinking or off, the modem is not connected to your ISP's network.
• إعادة التشغيل: Perform a power cycle (unplug, wait 15 seconds, plug back in) on the G36.
• اتصل بمزود خدمة الإنترنت: If the issue persists, contact your Internet Service Provider to confirm service status and modem activation.

7.2 سرعات الإنترنت البطيئة

• Test Wired Connection: Connect a computer directly to the G36 via an Ethernet cable and test speeds. If wired speeds are normal, the issue may be with your Wi-Fi network.
• تداخل شبكة Wi-Fi: Move the G36 away from other electronic devices that may cause interference (e.g., microwaves, cordless phones).
• ازدحام القناة: في web manager, try changing your Wi-Fi channel to a less congested one.
• خدمة مزود خدمة الإنترنت: Contact your ISP to verify your subscribed speed plan and check for any network issues in your area.

7.3 Wi-Fi Not Broadcasting or Connecting

• تحقق من مؤشر LED الخاص بشبكة Wi-Fi: تأكد من أن مؤشر LED الخاص بشبكة Wi-Fi على اللوحة الأمامية مضاء باللون الأخضر الثابت.
• Verify SSID/Password: Double-check that you are selecting the correct Wi-Fi network name (SSID) and entering the correct password (Wi-Fi Key).
• إعادة التشغيل: Reboot the G36.
• اعدادات المصنع: As a last resort, you can perform a factory reset by pressing and holding the Reset button on the rear panel for 10-15 seconds with a paperclip. تحذير: This will erase all custom settings and restore the device to its default configuration. You will need to reconfigure your Wi-Fi settings and potentially reactivate with your ISP.

8. المواصفات

9. الضمان والدعم

9.1 ضمان المنتج

For information regarding the warranty of your ARRIS SURFboard G36, please refer to the warranty card included with your product or visit the official ARRIS website. As this is a renewed product, specific warranty terms may be provided by the Amazon Renewed program or the seller. Please consult your purchase documentation for details.

9.2 الدعم الفني

If you encounter issues that cannot be resolved using the troubleshooting steps in this manual, please contact ARRIS Technical Support or your Internet Service Provider for assistance.

• دعم ARRIS Webموقع: www.arris.com/support
• دعم مزود خدمة الإنترنت: Refer to your Internet Service Provider's contact information.